Frequently Asked Questions

KaganTools is a web-based student engagement toolkit designed for teachers and educators. It brings together guided Kagan Structures, classroom management tools, question sets, AI-assisted question building, class lists, team formation, selectors, timers, and other engagement tools in one place.

KaganTools subscribers receive access to the tools and features included with their subscription plan. These may include guided Kagan Structures, TimerTools, SelectorTools, TeamTools, question set creation and management, class lists, AI-assisted question building, curated question sets, Community content, printable resources, and customization options. Additional tools and features may be added as KaganTools continues to develop.

No. KaganTools is designed for K-12 educators across subjects and grade levels. Teachers can create, find, and use questions and activities appropriate for their own students, subjects, and instructional goals.

No. KaganTools is designed primarily to run on the teacher's device and be projected to the classroom. Rather than having students work individually on separate screens, KaganTools is designed to support face-to-face interaction in pairs and teams.

No. KaganTools is browser-based, so no software installation or download is required. It is designed to work through a modern web browser, including on managed school devices.

KaganTools is designed for teachers, instructors, and educational administrators who are at least 18 years old. Each account is intended for use by the individual registered user.

No. KaganTools is a teacher-facing tool, and students do not need to create accounts. Teachers operate KaganTools and use its features to support instruction and student engagement.

No. Your KaganTools account is personal to you and should not be shared with or used by another person. Each user should have their own account or assigned seat.

If you are being logged out unexpectedly, the issue is usually related to your browser's privacy or cookie settings. Our software uses cookies to keep you securely signed in. If your browser is in Private or Incognito mode, is set to block cookies, or is configured to delete cookies automatically, your login session may not be saved.

Solution: Make sure you are using a regular browser window rather than Private or Incognito mode, and check that your browser allows cookies for our website. You may also need to disable any browser setting or extension that automatically clears cookies or website data.

Protect your account by keeping your login credentials confidential. If you suspect unauthorized access or use of your account, change your password using this link: kaganonline.com/account/password/change

You must be online when you initially access the software. Once loaded, you can continue using it offline for up to 7 days.

While offline, your question sets and favorited question sets are saved locally on your device. When you reconnect to the internet, any changes are automatically uploaded and synced with the server.

To maintain access, your device must reconnect to the internet at least once every 7 days.

If your access is provided through a school, district, or other organization, a designated administrator may manage access to the organization's subscription. This may include inviting or removing users, assigning or reassigning seats, and viewing usage analytics for the organization's accounts.

It depends on the type of free trial. Online free trials require a credit card and convert to a paid subscription if not canceled before the trial ends. Some workshop, promotional, or giveaway trials do not require a credit card and do not automatically convert to a paid subscription. For those promotional trials, you will need to provide a credit card or other approved payment method when you choose to start a paid subscription.

If you started an online free trial with a credit card, your trial will convert to a paid subscription at the end of the trial period unless you cancel before the trial ends. If you received a workshop, promotional, or giveaway trial that is not associated with a credit card, your trial access will end when the trial period expires unless you choose to start a paid subscription.

If you subscribe during your free trial, you will not be charged until your free trial ends. Your paid subscription will begin at that time. For annual subscriptions, your next charge will occur one year after your paid subscription begins. For monthly subscriptions, your next charge will occur one month after your paid subscription begins.

Subscription fees are charged in advance for each paid subscription period. If you begin with an online free trial, your first charge will occur when the trial ends unless you cancel before the end of the trial. If you received a promotional trial that is not associated with a credit card, you will be charged only when you choose to start a paid subscription and provide payment information.

Yes. Unless you cancel before the end of your current subscription period, your subscription will automatically renew for another period of the same length. The payment method on file will be charged the applicable subscription price.

Monthly subscriptions are billed once per month, while annual subscriptions are billed once per year. Both subscription types automatically renew unless canceled before the next renewal date. Annual subscriptions may provide savings compared with monthly billing.

If a payment fails or becomes past due, access to some or all KaganTools features may be suspended or limited until payment is successfully completed.

Yes. Subscription prices may change from time to time. Any applicable price change will take effect at the beginning of a future subscription period rather than in the middle of a period you have already paid for.

For an annual subscription, a new price would take effect at your next annual renewal. For a monthly subscription, a new price would take effect at a future monthly billing date as applicable. You may cancel before renewal if you do not wish to continue at the new price.

Yes. You may cancel your subscription at any time. Cancellation takes effect at the end of your current paid subscription period.

Your subscription will remain active through the end of your current paid subscription period. After that period ends, you will lose access to paid subscription features.

Yes. If you cancel a paid subscription, you will generally retain access to paid features until the end of the subscription period you have already paid for.

Except where required by applicable law, subscription fees are non-refundable. Canceling early generally does not result in a refund for the unused portion of your subscription period.

Except where required by applicable law, we do not provide refunds or credits for partial subscription periods or unused features.

Kagan Structure tools guide teachers and students step-by-step through research-based engagement sequences. Depending on the Structure, features may include displayed questions, images, integrated timers, student selectors, prompts, and click-through instructional steps.

No. The Kagan Structure tools are designed to guide you and your class through each step of the engagement sequence. On-screen prompts and click-through steps help you implement the Structure successfully.

Everyone Answers! is designed to help teachers get every student responding rather than calling on only one student. It detects the question type and recommends appropriate pair or team Structures for student response and interaction.

Mix-Pair-Share is an interactive Kagan Structure in which students mix around the classroom, pair with a classmate, and share or respond to a question. The process can be repeated with new partners and new questions.

Numbered Heads Together is a team-based Kagan Structure in which students work together on questions and selected students share their team's answer. KaganTools provides a digital, quiz-show-style implementation of the Structure.

KaganTools includes a variety of classroom timers for different instructional needs. Depending on the tool, you can use turn timers, countdown timers, hourglasses, stopwatches, clocks, and alarms.

SelectorTools help teachers randomly or purposefully select students, partners, teams, roles, or groups. Examples include selecting a student from a team, choosing Partner A or Partner B to go first, and using fun prompts to determine who begins. You can also customize selection prompts.

TeamTools help teachers quickly form and manage student pairs, teams, and groups. You can form balanced cooperative learning teams, create random pairs, divide a class into groups, view or print teams, and arrange teams on a classroom map using different furniture layouts.

Yes. TeamTools can help form balanced cooperative learning teams based on the class information you provide.

Yes. TeamTools can create random pairs and divide a class into groups.

Yes. KaganTools allows you to view or print teams in available formats, such as cards or lists.

Yes. TeamTools can be used to lay out teams on a classroom map with multiple furniture types.

You retain ownership and copyright in your original private content. This may include question sets, images, prompts, class lists, themes, and other content you create or upload, subject to any rights in third-party materials that may be included in that content. Different terms apply when you voluntarily share content with the Community or another sharing area within KaganTools.

KaganTools supports both right-answer-based and open-ended question types. Available question types may include Question & Answer, Multiple Choice, True / False, Many Answers, Short Response, Timed Response, and Many Responses. This allows teachers to create questions for academic review as well as discussion, critical thinking, communication, and student interaction.

Yes. You can build, organize, and manage question sets for use with Kagan Structures and other activities.

Yes. You can include photos and images in questions, answers, or both. KaganTools supports adding images to help create visual and differentiated learning experiences.

Yes. KaganTools includes Kagan-curated question sets with ready-to-use questions across subjects, grades, and skills.

Depending on the available features, you may be able to create, upload, and store content such as question sets, images, prompts, class lists, and themes. You are responsible for ensuring that you have the right to use any content you upload.

Only if you have the legal right or permission to do so. You should not upload copyrighted content owned by others without permission. This may include questions, passages, assessments, images, or other materials copied from textbooks, published assessments, websites, or other protected works.

We may retain your user-generated content after your trial or subscription ends; however, we encourage you to maintain an active subscription to ensure continued access to your content and help prevent it from being lost or removed.

We encourage you to maintain an active subscription to ensure continued access to your content. Where print or export features are available, you should also consider keeping copies of important content you may need in the future.

Yes. Kagan may remove, disable, or restrict access to content that violates our Terms of Service, is inappropriate for the platform, is the subject of a valid complaint, or otherwise presents concerns for the Service or its users.

The AI Question Builder helps you quickly create custom question sets. You can specify details such as grade, subject, topic, and question type, and the AI generates questions based on your selections.

Question sets you build with the assistance of the AI Question Builder are treated as your user-generated content.

Yes. You can keep, fine-tune, or edit AI-generated questions to fit your instructional needs.

No. AI-generated content can contain errors, inaccuracies, incomplete information, or material that may not be appropriate for your students, grade level, or subject.

Yes. You should always review, verify, and edit AI-generated content before using it in your classroom or sharing it with others.

Yes, where Community sharing features are available. Before sharing, you should carefully review and verify the content for accuracy, appropriateness, and suitability.

The number of AI credits included depends on your subscription plan. Refer to your current plan details for the number of monthly AI credits included with your subscription.

Sharing a question set with the Community makes it available for others to access and use within KaganTools. Other users may also be able to copy and modify shared content for their own teaching and instructional purposes. Sharing is voluntary. You should only share content that you are comfortable making available to others.

Other KaganTools users may access and use content you voluntarily share with the Community in accordance with the Terms of Service and the features available within KaganTools.

Yes. Other users may copy and modify Community content for their own teaching and instructional purposes within KaganTools.

Question sets you have shared with the Community will remain available to the Community after your subscription ends. Other users who have copied or modified questions from your shared sets will also retain their copies and modifications. If you wish to keep your content private, do not share or save it as a Community set.

Copies and modified versions created by other users may continue to exist and be used even if you later delete your original question set or close your account.

You may be able to change or remove your original content using available KaganTools features. However, once content has been shared, copies or modified versions already created by other users may continue to exist. If you wish to keep content private, do not share or save it as a Community set.

Copies and modified versions already created by other users may continue to exist and be used after you delete the original. Sharing content with the Community has ongoing consequences, so only share content you are comfortable making available to others.

No. If you wish to keep your content private, do not share or save it as a Community set.

Yes. Under the KaganTools Terms of Service, the permissions granted when content is shared survive the termination or expiration of your account. Shared content may remain available unless removed by Kagan.

With an eligible group subscription, you can share question sets within your school, district, or grade-alike team rather than sharing them with the entire Community.

Yes. Community question sets and other shared content may be used within KaganTools for your own teaching and instructional purposes, subject to the Terms of Service.

Yes. You may copy and modify Community content within KaganTools for your own teaching and instructional purposes.

Where print features are provided, you may print eligible content through those features for educational use in your own classroom or instructional setting, subject to the Terms of Service.

Yes. KaganTools can create printable PDFs of eligible question sets, including your own question sets and available Kagan or Community sets, subject to permitted use under the Terms of Service.

Generally, content created by other users, Kagan-provided content, and other content made available through KaganTools may not be distributed, published, sold, sublicensed, or otherwise shared outside the Service except as expressly permitted.

No. You may not sell, publish, sublicense, or otherwise commercially distribute content you find in KaganTools unless you independently own the content or have separate legal authorization to do so.

Not necessarily. Community content created by other users may not have been reviewed or verified by Kagan. You are responsible for reviewing content for accuracy, appropriateness, and suitability before using it with students.

Yes. KaganTools includes customization options that allow you to change the look and feel of the platform. Depending on the tool, options may include fonts, colors, layouts, themes, and other design settings.

Yes. You can save multiple themes for different subjects, holidays, grade levels, classroom styles, or other uses.

Yes. KaganTools supports custom visual styles, including the use of background photos in supported tools and layouts.

No. KaganTools is a suite of tools. Most do not use student information. SelectorTools uses student names for student selection. TeamTools allows you to enter student names, representative scores, and notes, to create teams, pairs, and groups. Scores are optional and only necessary for using the features that provide team recommendations based on scores.

Yes. KaganTools has an import option that allows you import student names from different file formats.

Enter only the minimum student information necessary to use the Service and follow your school or district's privacy and data policies. There is an optional encryption feature available for Student Information, we encourage you to use it.

No. Kagan does not sell or use Student Information for any purposes.

You and your school, district, or other organization are responsible for ensuring that you have the authority to enter Student Information and that your use complies with applicable laws and organizational policies.

An Individual subscription is designed for a single teacher. A School/Group subscription includes individual features plus organization-focused capabilities such as group and grade-alike question sharing, an administrator dashboard, usage analytics, and seat management designed for small groups within a school to the entire school.

Schools, districts, and other organizations may purchase subscriptions that provide access to multiple individual users. The specific features, number of seats, pricing, and other terms may be established through the organization's subscription plan, quote, order, or separate agreement.

Yes. District plans are available for multiple schools and may include multi-school rollout, district-wide usage reporting, and dedicated onboarding and support. District pricing is customized based on the organization's needs.

Yes. A designated administrator may be able to invite or remove users, assign or reassign seats, add seats as needs grow, and otherwise manage access under the organization's subscription.

No. Seats are intended for individual named users and may not be shared between multiple people.

Depending on the organization's plan and administrative permissions, administrators may be able to monitor usage by day, week, or month, view user activity levels, rank users by frequency of use, and see which KaganTools features are being used.

Yes. District plans are designed to support multi-school and district-wide rollouts, including district-wide usage reporting.

Yes. Volume pricing is available for eligible School/Group subscriptions.

District pricing is customized. Contact Kagan or request a quote based on the number of schools, users, and implementation needs.

KaganTools is designed to work on a range of devices, including Macs, PCs, Chromebooks, iPads, tablets, and phones. It can also be used with interactive whiteboards and classroom displays.

KaganTools is designed to work with modern web browsers. For the best experience, keep your browser updated to a current supported version.

Yes. KaganTools is designed to work on Chromebooks through a modern web browser.

Yes. KaganTools is designed to work on iPads and other supported tablets.

Yes. KaganTools uses responsive design and is designed to work across different screen sizes, including supported phones. Some classroom presentation features may be easier to use on a larger screen.

Yes. KaganTools is designed to work with interactive whiteboards and classroom displays.

Yes. Because KaganTools is browser-based and requires no software installation, it is designed to run on managed school devices using a supported modern browser.

No local software installation is required. KaganTools is cloud-based and automatically updated, which helps reduce maintenance requirements for school IT teams.

Yes. KaganTools is designed with accessibility in mind, including WCAG-compliant design, keyboard navigation, screen reader support, readable contrast, and inclusive interactions.

Yes. KaganTools is designed to support keyboard navigation in applicable areas of the Service.

Yes. KaganTools is designed with screen reader support as part of its accessibility approach.

You may upload content that you own or have the necessary rights and permission to use. You are responsible for ensuring that your uploaded content does not infringe copyright, trademark, privacy, publicity, or other rights.

Not unless you have the legal right or permission to do so. You should not upload copyrighted material copied from textbooks, published assessments, websites, or other protected sources without authorization.

Kagan respects the intellectual property rights of others and expects users of the Service to do the same. If you believe that content on the Service — for example, a question set — infringes a copyright you own or control, you may submit a takedown request through our contact page at kaganonline.com/contact. Your request should include:

• identification of the copyrighted work you claim has been infringed;
• identification of the specific content on the Service you want removed (for example, the title and location of the question set or sets), with enough detail for us to locate it;
• proof of your ownership of, or authority to act on behalf of the owner of, the copyright;
• your name, mailing address, email address, and telephone number;
• a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law, and that the information in your request is accurate; and
• your physical or electronic signature.

Upon receiving a valid request, we may remove or disable access to the identified content. We may also, at our discretion, notify the user who posted the content and give them an opportunity to respond, and we may terminate the accounts of repeat infringers. This process is intended to be consistent with the notice provisions of the U.S. Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

Use the available flagging or reporting feature to report content you believe is inappropriate or violates the Terms of Service. Kagan may review reported content and may remove, disable, or restrict access to it.

You may not post or share content that is unlawful, obscene, pornographic, defamatory, harassing, threatening, hateful, discriminatory, promotes violence or illegal activity, infringes intellectual property rights, violates privacy or publicity rights, or is otherwise inappropriate for an educational platform. You also may not use the Service to upload harmful code, breach security, circumvent access restrictions, scrape content, send spam, impersonate others, or misuse the platform.

During an active subscription, you may use eligible Kagan content through KaganTools for instruction in your own classroom or educational setting, subject to the Terms of Service.

Where print features are provided, you may print eligible Kagan content through those features for permitted instructional use.

Generally, no. Kagan content may not be reproduced, distributed, published, sold, or shared outside the Service unless expressly permitted or you have prior written authorization from Kagan.

No. Content available through KaganTools may not be used to build a competing product or content library.

When your subscription ends, your right to use paid subscription features ends. Access to features and content may be limited or discontinued depending on the status of your account and available Service options.

We may retain your user-generated content after your trial or subscription ends; however, we encourage you to maintain an active subscription to ensure continued access to your content and help prevent it from being lost or removed. Where print or export features are available, consider keeping copies of important content before your subscription ends.

Question sets you have shared with the Community will remain available to the Community after your subscription ends. Other users who have copied or modified questions from your shared sets will also retain their copies and modifications. If you wish to keep your content private, do not share or save it as a Community set.

If you have content you may need in the future, we encourage you to use available print or export features to keep copies before your subscription ends. Maintaining an active subscription is the best way to help ensure continued access to your content within KaganTools.

Yes. An account may be suspended or terminated for reasons including violations of the Terms of Service, inappropriate content, suspected unauthorized use, non-payment, misuse of the Service, or actions necessary to protect KaganTools or its users.

If payment fails or becomes past due, access to some or all features may be suspended or limited until the payment issue is resolved.

Yes. KaganTools may add, change, update, limit, or remove features and tools as the Service evolves.

KaganTools continues to develop new tools and features. New tools may be added, updated, or changed over time as the Service evolves.

No online service can guarantee uninterrupted or error-free operation. Availability may occasionally be affected by maintenance, updates, internet connectivity, technical issues, or circumstances outside our control.

Please review the Kagan Privacy Policy for information about how personal information is collected and used in connection with the Service.

Yes. The Terms of Service may be updated from time to time to reflect new features, legal requirements, or changes to the Service. When required, you may be asked to accept updated Terms to continue using KaganTools.

If your access is provided through a school, district, or other organization, a separate written agreement may also apply. If there is a conflict between the KaganTools Terms of Service and that agreement, the organization's agreement may control to the extent specified in the Terms.

You can contact Kagan through our official contact or support page for questions about KaganTools, your account, subscriptions, the Terms of Service, copyright concerns, or other support needs.

kaganonline.com/contact